Returns & Exchanges
At Dialed Cycling Lab, we want to ensure you are completely satisfied with your gear, which is why we offer a 30-day return policy on all unused and unopened items. If your equipment doesn't meet your performance standards, our team is here to help you find the right fit.
Initiate Your Request
Log into your account or use our online portal to provide your order number and the reason for the return.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all tags, manuals, and protective inserts are included.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized shipping carrier location.
Inspection and Refund
Once our technicians inspect the returned items for quality, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing